智能客服解決方案

2019-06-11 09:45 來源: 華為集團
瀏覽量: 收藏:0 分享
  • 方案類別:行業產業

  業務挑戰

  人力成本高

  新經濟環境下,人力成本增長,企業客服的成本也水漲船高;成本的快速增長會直接影響企業的利潤,因此成本控制問題已逐漸成為眾多企業當下亟待解決的難題

  人員流失嚴重

  客服人員工作簡單重復、個人發展前景有限,同時工作強度大、工資待遇低等問題導致客服人員在企業中感覺沒有存在感,自我價值得不到體現,導致客服崗位流動性大

  時效無法保障

  隨著互聯網技術的發展,客服人員要面對更為碎片化、多元化的客戶服務,除了接打電話,還得回復來自在線客服或是微信公眾號的客戶問題,流程比較繁瑣,很難保障反饋時效

  無法滿足業務發展

  隨著消費升級,消費者對客服的服務要求越來越高,客服也開始兼具服務與營銷性質,這就要求客服需要對企業和產品非常熟悉,在解答客戶問題的同時還能兼做業務營銷

  解決方案架構

  方案描述

  基于華為云平臺的智能客服架構,能更好的幫助客戶節省成本、提升服務能力

  架構優勢

  彈性擴容 簡化管理 資源隔離 安全合規 靈活擴展 安全可靠

  方案優勢

  效果出眾

  語音識別準確率超過95%,在業界具有一定的技術優勢

  個性定制

  語音合成能對合成后的音色、音調等進行個性化設置,滿足客戶的定制化需求

  穩定可靠

  能夠處理語義的不確定性,用戶也可自助添加語料適配更多極端案例

  簡單易用

  語言生成采用簡單易用的API接口,無需購買服務器,支持跨平臺調用

標簽:

責任編輯:徐向南
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